FAQs
Don't hesitate to get in touch with us. Send an email to [email protected] or use our contact form and our customer service birds will get back to you as quickly as possible.
General questions
"kurzgesagt" is German for "in a nutshell". The official pronunciation is [ˈkʊʁtsɡəˌzaːkt] which sounds something like "kurts-geh-zaahgt".
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.
We're always happy to hear your ideas and feedback. Just send us an email ([email protected]) and tell us all about it.
Orders & Shipping
You’ll receive an order confirmation email to let you know that your order was placed successfully! Then, we’ll begin packing and preparing your items. Once your shipment has been sent, you’ll receive a shipping confirmation mail.
Please be sure to check your spam/junk folders if you have not received your confirmation mails. With your shipping confirmation email, you will get a tracking number that will allow you to follow your package until it is delivered. After you receive the shipping confirmation email it can take some hours for the tracking information to update on the transport company’s website.
If you think your order may have been lost in transit, contact us via email ([email protected]) or through our contact form and we’ll be happy to help!
Please note: We are currently experiencing a higher volume of orders during the calendar and holiday season so orders could take an additional 5 days. Thanks a lot for your patience ❤️
If your order has not been shipped yet, please send us an e-mail ([email protected]) with the order confirmation number. Please also see our information about your rights in our EU Terms of Sale.
As long as your order’s not yet processed or shipped out, we can still change your delivery address. As soon as you have realized that you entered an incorrect address, please reach out to [email protected] right away to get this sorted out.
If your order arrives and something is wrong, simply e-mail us at [email protected] and we can get it sorted. In the e-mail, please include the original order number, let us know exactly which item(s) were missing or damaged, and include photos of incorrect or damaged products when applicable. Please see our Terms of Sale for your rights as a customer.
Free shipping is available for orders shipped to Germany (above €70), Austria, France, and the Netherlands (above €100) and to the UK (above £85). Once your cart total is above this amount, the free shipping will be automatically applied at checkout.
We currently are not able to ship your item as a gift.
No worries at all! We’re always more than happy to look into this for you. Please contact [email protected] to inquire about your order.
Please don’t hesitate to reach out to [email protected] with your order ID and the list of missing items. We will look into the whereabouts of your items.
Unfortunately, once your payment has been finalized, it’s no longer possible for us to modify the items of your order. However, we can always cancel your order (as long as it has not yet been processed or shipped) so that you can place a new order.
Please contact our support team at [email protected]. We'll take a closer look at your order and do our best to resolve the issue!
Payment
We accept payments from all major credit cards, PayPal, Shop Pay, Google Pay and Apple Pay. We cannot process money orders, purchase orders, orders placed over the phone, or cash transactions.
We accept all currencies! Prices are shown on the shop in € Euro by default, but PayPal and credit card companies carry out the conversions for you and will be shown during the checkout process.
Our special bundle deals provide a set discount to eligible items when certain products are purchased together. The discount will only be applied to the eligible products, and only once the discount criteria is met. The reduced prices are shown in the cart and checkout. Note: you cannot combine a bundle discount with a discount code.
When ordering from outside the EU you may be charged additional taxes and handling fees when importing goods. Please refer to our Terms of Sale.
Our Products
We're so glad to know that you’re fond of our kurzgesagt products! Unfortunately at the moment we only have posters and journals available in English. However, please don’t hesitate to reach out to us at [email protected] and let us know in which language you’d prefer to read your favorite products in. Our team will look into your requests and see what we can do in the future.
We currently don't offer any printable versions of our posters.
We recommend supporting a local frame shop (if you've still got one of those) but you can easily find fitting frames online as well. You can find the exact dimensions of each poster on the product page.
At the moment we don’t accept custom orders. However, if you have any great ideas for our upcoming posters or videos, we're always happy to hear your feedback. Simply get in touch via [email protected] with your idea.
Get support
- Contact usSend us a message, and we'll get back to you as soon as we can. It may take us up to 24 hours to get back to you. Our team works Monday through Friday, 9am to 9pm CET.